FREQUENTLY ASKED QUESTIONS

Will Brazilian hair match the texture of African American hair?

Yes, because the hair is also ethnic it blends well with African American hair. See it here blended on a client:

 


What does the term “wefted” mean?

Wefted hair is hair used for weaving. It is sewn or bonded (with special bonding glue) into a track/braid ready for the weaving process. A weft looks like a curtain or hair stitched together along the top.
 

Can the weft be cut?

Yes. Our wefts are reinforced and made by a machine. They can be cut without unraveling. We do not suggest cutting our weft. 
 

.Does this hair shed?

Any hair that has been manufacture to be stitched on a weft is entitled to experience minimum shedding which is absolutely normal. Minimum shedding meaning (the hair will be never have a noticeable or drastic decrease in its density or volume. However, proper maintenance is extremely important and advised.

 

How much hair do I need?

We suggest Length 14-16"Inches - You Need 2 bundles
 Or More, Lengths 18-24"Lengths You Need 3 bundles
 Or More, Lengths 26-30" You Need 4 bundles or More, and 
30"-Up"-5 bundles

 

How much does each bundle weight?

Each bundle is weighted between 3.2-3.7oz.
 

Will each weft be the same length?

Virgin Hair is first weighted 3.2-3.7oz and hand sewed on a weft, so the wefts will be different between each bundle.

 

Does the hair appear natural?

Very! The wind could blow; someone could touch your hair, swim, sauna, and spa. It is extremely natural looking and the hair is super light, no one will even know you have hair extensions.

 

Can I color this hair?

Yes, this is 100% virgin human hair that is not processed in any way. So you can color the hair, once your bundles are treated in any way, it is no longer virgin, and therefore we recommend that you color or process your Bundles by a professional only. 
 

Is #613 Platinum Blonde Hair High Maintenance? 

Yes, Anytime you bleach hair to #613 Platinum Blonde that hair will be fragile and easier to break off due to the hair bonds being broken. Platinum Blonde Hair will require daily hydrating of Some kind of serum ( we recommend; John  hair serum) and Conditioned Weekly with some Hydrating Shampoo and Conditioner. 

 

 

 What type of hair care products should I use?

Treat this hair like your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable. We recommend using a deep conditioner on your virgin hair once per week, but avoid using oil or heavy styling products.
 

Do I have to do anything special in the morning?

We advise that you comb your hair every morning. Gently brush your hair from the ends towards your scalp. Starting from the ends keeps the pressure off the weft area and is a good way to maintain the longevity of the extensions.
 

Do I have to do anything special at night?

NEVER sleep on wet hair. Sleeping on wet hair is known to matte hair that makes it very difficult to keep the hair the way you want. Just make sure your hair is completely dry before you go to sleep and you shouldn’t have anything to worry about. Rolling your hair in rods at night will maintain your curls and limit the amount of heat you have to use on your hair daily.

 

Is there maintenance involved with the up keep of this hair?

Yes schedule your re-attachment service appointments every 3-6 weeks.
 

Can I go swimming?

You may go swimming in pools and hot tubs. We recommend braiding your hair or pulling it up into a ponytail before swimming to keep your hair from tangling. It is best to wash your hair right after swimming. Add a spray in conditioner after swimming.
 

How often can I wash my hair?

As often as you like.
 

How long does the hair last?

This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and take good care of it and it will last longer. Depending on maintenance, hair will last 6 months to a year.
 

What is the definition of Virgin & Remy?

“Virgin” meaning guaranteed to be unprocessed, free of any hair color or chemicals; retaining all cuticles in its original healthy state.
“Remy” meaning all cuticles of the hair are guaranteed to be in the same direction.
This means no more hair tangling problems. 

 ***Virgin Hair is the most luxurious hair extension on the market. Each bundle can vary slightly in texture and wave pattern since it comes from different donors. NO two bundles are exactly the same.***

 

• Caring for Virgin Hair is no different from caring for your natural hair. Our Virgin Hair is the closest you will find to your natural hair.

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Cancellation policy:

 

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request at least [Time Period] notice.

Our Policy:

  • Any cancellation or reschedule made less than Time Period] will result in a cancellation fee. The amount of the fee will be equal to [Percentage] of the reserved services or [Amount], whichever is more.

  • If you are more than [Time Period] late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you.

  • We require a credit card to hold your appointment. Cancellation fees will be charged to your card on file.

  • In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.

 

Bundle return policy :  Bundles may be  exchanged within 2 days ONLY; after 2 days all sales are final. All custom colored bundles are final sale. No exceptions. 

 

Shipping policy and fees: 

standard: $10 3-5 days 

expedited: $35 Next day 

international: price’s vary 

 

Delivery Policy and fees, if any.

Same day delivery if bundle supply permits.  We will deliver up to 25 miles from our salon address.  Delivering outside of our standard 25 mile limit, a delivery fee of $25 will be applied to the total balance. 

 

Pickup policy and location, if any.

Same day pick up is available (we keep hair instock) if bundle supply permits.